ABOUT OUR COMMERCIAL CLEANING COMPANY

Our Company Values

• We recruit the appropriate highly motivated staff, who we carefully match to each commercial cleaning contract.
• Superior staff training and retraining.
• Strong backup and support from our Head Office and regional supervisors who undertake:
• Day-to-day management of cleaners
• Training of cleaning staff
• Cleaning staff inductions
• Relief cleaning
• Regular cleaning audits
• We tailor our commercial cleaning services to our client’s individual needs, with a focus on cost-effective solutions and providing value for money.
• Quality control audit process:
• Each client has a defined schedule for audit and inspection, anything from weekly to annually. This will include extensive use of the white glove test and a focus on cleaning not only what you can see but also what you can’t.
• We use a predefined tick sheet based on the job description and any issues identified are addressed with the cleaning team assigned to the client.
• Speedy response to, and resolution of, customer issues.
• Constant focus on health and safety; we conduct full risk assessments and supply COSHH Safety Data Sheets for all the cleaning products we use.
• SafeContractor accreditation.
• SafePQQ accreditation.
• CQC compliance:
• Use of specialist disinfectants
• Use of disposable alcohol wipes for treatment furniture etc.
• Close customer relationship management and a personal service.
• Keep cleaning guarantee: “We keep cleaning for free until you're completely satisfied.”
• We have extensive experience of managing large cleaning projects.
• Forward operational planning e.g. holiday cover handover to relief cleaners.
• Continuity of service.
• We carry £10 million of public liability insurance.
• Excellent environmental credentials.