How It’s Clean is overcoming the challenge of training contract cleaning employees

Apr 15, 2024

Keeping staff up to date with the latest techniques, legislation and best practice

Contract cleaning providers traditionally find employee training a real challenge due to the antisocial hours and shift patterns of their staff. The main reason for this is because cleaning staff can find it hard to make time to attend training sessions organised by their employer, particularly as cleaning is often a second job.

It’s Clean Ltd has developed a novel solution which means their staff can stay up to date with the latest techniques, legislation and best practice without having to find time outside their shift to attend classroom-based training.

Remote training academy

At It’s Clean we respect our employees’ time and understand that they have probably chosen their job because the shifts work around other commitments. That’s why we have developed a comprehensive online training academy for all our operatives.

Our employees learn through short and engaging weekly videos, with a quick multiple choice test at the end of each video. There are 52 training videos in all, covering everything from colour coding, COSHH, health and safety and everything to do with commercial cleaning best practice.

Incentivised learning

We are extremely proud of the fact that 15% of our staff – that’s 26 out of our 180 workforce – have now successfully completed the training academy. When anyone completes the course, they receive a £50 bonus in recognition of their achievement. We have made the videos as engaging as possible so that they are easy to watch and learn from. The bonus is an added incentive and a token of our appreciation.

We anticipate that by the end of 2024, around 70% of our staff will have completed the academy and been awarded their bonus.

Continuous improvement

We believe our approach to training is innovative and makes it easy for our teams to keep their skills and knowledge up to date. We have found that it helps with employee retention and improves customer satisfaction too.

We have invested over £20K in these online training packages and they are key to our philosophy of continuous improvement. We are certain that our positive attitude towards staff development, an innovative approach to everything we do and a mindset of excellence and improvement are behind the fact that we enjoyed growth of over 23% during the last year.

Would you like to work for an innovative cleaning company that invests in its employees? Join our team

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