ABOUT OUR COMMERCIAL CLEANING COMPANY
Why do over 97% of It’s Clean clients stay with us, year on year?
It’s Clean offers businesses in North and West Yorkshire an extremely high standard of commercial cleaning service with the level of local care and attention to detail that large nationwide providers cannot deliver.
We were established in 1999 and have always focused on a tight geographical area. It's this local focus that allows us to have fast response times and outstanding service levels.
Our Managing Director David visits every site personally to carry out the initial site survey and quotation. Our helpful operations team ensures onboarding is smooth and quality is maintained.
There are some key reasons for our low client churn rate. One of the most important is that we have always seen ourselves as a people business, whether we are dealing with our clients or our employees. David, our MD, built his career with premium consumer businesses including Mars and Diageo where he picked up important customer service skills and learnt about the importance of maintaining a personal touch as an organisation grows.
Today, after 25 years in business and with more than 180 staff, It’s Clean sticks to its founding principles of personal contact, excellent communication, best-in-class training and putting people at the heart of its operations.
Discover the It’s Clean difference
We deliver professional contract cleaning in Harrogate, Wetherby, Ripon, Leeds, York and everywhere in-between. Our dedicated management, supervisors and cleaning teams make our business the success it is today.
If you would like to find out more about how It’s Clean does things differently, you can quickly and easily request a free survey and quotation online.
Our Company Vision
To positively advance the perception of cleaning, delivering outstanding workplaces for our customers and employees.
Our Company Mission
To deliver the safest, cleanest, most sustainable workplaces, by leading our sector’s investment in people, the environment, and new technologies. By building mutually beneficial relationships with our customers, employees, and suppliers, we will become the preferred commercial cleaning provider in our areas of operation.
Our Company Values
Why Choose It's Clean Commercial Cleaning Services?
- We recruit the appropriate highly motivated staff, who we carefully match to each commercial cleaning contract.
- Superior staff training and retraining.
- Strong backup and support from our Head Office and regional supervisors who undertake:
- Day-to-day management of cleaners
- Training of cleaning staff
- Cleaning staff inductions
- Relief cleaning
- Regular cleaning audits
- We tailor our commercial cleaning services to our client’s individual needs, with a focus on cost-effective solutions and providing value for money.
- Quality control audit process:
- Each client has a defined schedule for audit and inspection, anything from weekly to annually. This will include extensive use of the white glove test and a focus on cleaning not only what you can see but also what you can’t.
- We use a predefined tick sheet based on the job description and any issues identified are addressed with the cleaning team assigned to the client.
- Speedy response to, and resolution of, customer issues.
- Constant focus on health and safety; we conduct full risk assessments and supply COSHH Safety Data Sheets for all the cleaning products we use.
- SafeContractor accreditation.
- SafePQQ accreditation.
- CQC compliance:
- Use of specialist disinfectants
- Use of disposable alcohol wipes for treatment furniture etc.
- Close customer relationship management and a personal service.
- Keep cleaning guarantee: “We keep cleaning for free until you're completely satisfied.”
- We have extensive experience of managing large cleaning projects.
- Forward operational planning e.g. holiday cover handover to relief cleaners.
- Continuity of service.
- We carry £10 million of public liability insurance.
- Excellent environmental credentials.
Greener Cleaning by It's Clean
It’s Clean is constantly seeking new ways to reduce the impact of its commercial cleaning services on the environment, including, but not limited to the following:
- Our suppliers are all local, thereby reducing lorry miles.
- We use water-based concentrates thereby dramatically reducing plastic waste.
- We use microfibre cloths which are reused (we wash each cloth 100 times before recycling).
- We reuse mop heads (we wash each mop head 100 times before recycling).
- The use of speed mops to minimise water usage.
Meet the Senior Management Team
David Whan
Managing Director
Jade Harper
General Manager
Lindsey Windross
Finance Manager
Richard Mousley
Operations Manager
Sue Lane
Operations Manager
Nicola Gill
Administrator
Kayleigh Couldon
Supervisor
Leeds
Julie Miles
Supervisor
Ilkley & Ripon
Tony Webster
Supervisor
Halifax & Leeds
Gill Wood
Supervisor
Harrogate
Ashley Bigg
Supervisor
Knaresborough
Danny Greaves
Supervisor
Wakefield
Phil Lythe
Supervisor
Harrogate
Colette Kitching
Supervisor
Harrogate
Charles Roberts
Supervisor
Selby
Sarah Metcalfe
Supervisor
Ripon
