How It’s Clean is overcoming the challenge of training contract cleaning employees

15 April 2024

Keeping staff up to date with the latest techniques, legislation and best practice

Contract cleaning providers traditionally find employee training a real challenge due to the antisocial hours and shift patterns of their staff. The main reason for this is because cleaning staff can find it hard to make time to attend training sessions organised by their employer, particularly as cleaning is often a second job.


It’s Clean Ltd has developed a novel solution which means their staff can stay up to date with the latest techniques, legislation and best practice without having to find time outside their shift to attend classroom-based training.


Remote training academy


At It’s Clean we respect our employees’ time and understand that they have probably chosen their job because the shifts work around other commitments. That’s why we have developed a comprehensive online training academy for all our operatives.


Our employees learn through short and engaging weekly videos, with a quick multiple choice test at the end of each video. There are 52 training videos in all, covering everything from colour coding, COSHH, health and safety and everything to do with commercial cleaning best practice.

Incentivised learning


We are extremely proud of the fact that 15% of our staff – that’s 26 out of our 180 workforce – have now successfully completed the training academy. When anyone completes the course, they receive a £50 bonus in recognition of their achievement. We have made the videos as engaging as possible so that they are easy to watch and learn from. The bonus is an added incentive and a token of our appreciation.


We anticipate that by the end of 2024, around 70% of our staff will have completed the academy and been awarded their bonus.


Continuous improvement


We believe our approach to training is innovative and makes it easy for our teams to keep their skills and knowledge up to date. We have found that it helps with employee retention and improves customer satisfaction too.


We have invested over £20K in these online training packages and they are key to our philosophy of continuous improvement. We are certain that our positive attitude towards staff development, an innovative approach to everything we do and a mindset of excellence and improvement are behind the fact that we enjoyed growth of over 23% during the last year.


Would you like to work for an innovative cleaning company that invests in its employees? Join our team

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Running a small or medium-sized business can be tough, especially in today’s world. Every minute and every penny counts. So, when someone suggests blogging, your first thought might be, "Is that really worth the effort?" As a local contract cleaning company that's been serving Yorkshire for over 25 years, we asked ourselves the very same question. But here’s the thing. The answer, for us, is a definite yes. We see blogging as a way to build our authority online and have proper, honest conversations with our community. Here’s how. Blogging as community As a commercial cleaning company, our business is about building genuine connections and trust with our customers. Our team lives and works in the local area, and we're proud to support other local businesses. With our blog, we see a way to show that we are a human team and not just a faceless corporation. Our blog is a place where we can share our expertise and offer straightforward, useful advice. Whether it's about the benefits of a clean workspace or the importance of choosing a trustworthy office cleaning service, we want to help. We’ve built lifelong relationships with people in Harrogate, Wetherby, Knaresborough and Ripon and across our entire 50-mile radius. Why 50 miles? Because having a defined and manageable local area to cover helps us deliver service excellence every time. Bringing people to our door You might well have found us because you typed something like “local cleaners near me” into Google or a similar search engine. Staying on top of this algorithm is crucial for us, and it’s our blog posts that show how genuine we really are. Every article we write, whether it's about good cleaning practices or a behind-the-scenes look at our team, helps bring people to our website. Once you’re here, you can find out about the different cleaning services we offer. And on top of understanding our services, it's a chance for us to show our customers exactly what makes us different: a local business with over 25 years of experience, who stand by our work as a trusted part of your community. Ultimately our blog is a way to engage with both our existing and potential customers, and our fellow business owners. It’s a chance to build trust and show the real people behind our trusted brand name. So, is blogging a load of faff? For us at least, it's an honest and effective way of reaching out to our community. If you're a business in our area looking for a cleaning partner you can trust, take a look around the rest of our website to find out more. You can even request a free commercial cleaning survey for your business. We'd love to hear your experience of blogging as a small business. Does your business benefit from regular blogging? Have you tried blogging it but dropped it? Do you want to blog but don’t know where to start Or is all just a load of old blog? Let us know your thoughts on the topic!
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