How It’s Clean is overcoming the challenge of training contract cleaning employees

15 April 2024

Keeping staff up to date with the latest techniques, legislation and best practice

Contract cleaning providers traditionally find employee training a real challenge due to the antisocial hours and shift patterns of their staff. The main reason for this is because cleaning staff can find it hard to make time to attend training sessions organised by their employer, particularly as cleaning is often a second job.


It’s Clean Ltd has developed a novel solution which means their staff can stay up to date with the latest techniques, legislation and best practice without having to find time outside their shift to attend classroom-based training.


Remote training academy


At It’s Clean we respect our employees’ time and understand that they have probably chosen their job because the shifts work around other commitments. That’s why we have developed a comprehensive online training academy for all our operatives.


Our employees learn through short and engaging weekly videos, with a quick multiple choice test at the end of each video. There are 52 training videos in all, covering everything from colour coding, COSHH, health and safety and everything to do with commercial cleaning best practice.

Incentivised learning


We are extremely proud of the fact that 15% of our staff – that’s 26 out of our 180 workforce – have now successfully completed the training academy. When anyone completes the course, they receive a £50 bonus in recognition of their achievement. We have made the videos as engaging as possible so that they are easy to watch and learn from. The bonus is an added incentive and a token of our appreciation.


We anticipate that by the end of 2024, around 70% of our staff will have completed the academy and been awarded their bonus.


Continuous improvement


We believe our approach to training is innovative and makes it easy for our teams to keep their skills and knowledge up to date. We have found that it helps with employee retention and improves customer satisfaction too.


We have invested over £20K in these online training packages and they are key to our philosophy of continuous improvement. We are certain that our positive attitude towards staff development, an innovative approach to everything we do and a mindset of excellence and improvement are behind the fact that we enjoyed growth of over 23% during the last year.


Would you like to work for an innovative cleaning company that invests in its employees? Join our team

20 January 2026
Choosing the right cleaning company in Harrogate is an important decision for any business. A reliable commercial cleaning partner doesn’t just keep your premises looking presentable — they help protect staff wellbeing, support compliance, and ensure your workplace operates smoothly day after day. With many cleaning providers available, knowing what to look for can help you choose a company that delivers consistent quality, responsive service, and real value. Look for a Local, Responsive Cleaning Company One of the most important factors when choosing a commercial cleaning company is local presence. A locally focused cleaning provider can respond quickly to issues, adapt to changing requirements, and build long-term relationships with clients. At It’s Clean, we focus on a 50-mile radius, providing local contract cleaning in Harrogate, Wetherby, Ripon, Knaresborough, Leeds, York, and surrounding areas. By keeping our operations local, we can guarantee a highly responsive service and regular on-site supervision — something national providers often struggle to offer. Choose a Company That Tailors Services to You Every business is different. A professional cleaning company should offer flexible cleaning schedules that fit around your operations rather than forcing you into a standard package. Look for a provider that offers: Daily, weekly or monthly contract cleans Bespoke cleaning plans tailored to your premises Flexible scheduling to minimise disruption Clear communication and regular reviews At It’s Clean, all cleaning contracts are tailored to meet your specific requirements, ensuring you receive exactly the level of service your business needs. Check the Range of Commercial Cleaning Services Offered A trusted cleaning company in Harrogate should be able to support your business as it grows or changes. Choosing a provider with a wide service offering means fewer suppliers to manage and consistent standards across your site. Our comprehensive range of commercial cleaning services includes: Commercial office cleaning Contract cleaning Specialist Coronavirus cleaning Washroom services Carpet cleaning Window cleaning Communal area cleaning Janitorial supplies Deep cleaning Soft washing and exterior cleaning This breadth of service allows us to support a wide variety of commercial environments under one trusted contract. Ask About Staff Recruitment, Training and Supervision High-quality cleaning starts with the people delivering it. A professional cleaning company should invest in recruiting, training and supporting their teams. At It’s Clean: All cleaners are recruited locally Staff are fully trained for their specific cleaning contracts Teams are carefully matched to each site Every contract is overseen by a regional cleaning supervisor This structure ensures consistency, accountability and reliable standards — something that makes a noticeable difference over time. Experience Matters When choosing a cleaning company in Harrogate, experience across a range of sectors is a strong indicator of reliability and professionalism. It’s Clean has been operating since 1999 and works with clients across a wide range of industries, including: Commercial offices Building sites Care homes Dental practices and GP surgeries Event and exhibition venues Housing associations and landlords Retail shops and showrooms Schools, colleges and universities Factories and warehouses This depth of experience allows us to understand different environments, compliance requirements and operational challenges. Look for a Customer-Focused, Independent Company An independent, privately owned cleaning company is often better placed to offer a personal, customer-focused service. Decisions are made locally, relationships matter, and service quality is never secondary to scale. At It’s Clean, customer satisfaction is central to everything we do. We work closely with clients to ensure cleaning standards remain high, communication is clear, and services continue to meet expectations as needs evolve. Choosing the Right Cleaning Company in Harrogate When selecting a commercial cleaning company, look for: A strong local presence Tailored cleaning contracts A wide range of services Well-trained, supervised staff Proven experience across sectors A customer-first approach By choosing a trusted, local cleaning company in Harrogate , you gain a partner committed to supporting your business, your people and your premises. Looking for a Reliable Cleaning Company in Harrogate? If you’re searching for a professional, customer-focused cleaning company in Harrogate, It’s Clean offers tailored commercial cleaning services delivered by experienced local teams. Get in touch to discuss how we can support your business.
by david 3 December 2025
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