Cleaners Join the List of COVID-19 Heroes

David Whan • 11 March 2021
Cleaners preparing for Coronavirus disinfection

The COVID-19 pandemic has highlighted and championed the role of the cleaner more than ever before. And the cleaning of workplaces and public spaces has never seemed so important. Many professional cleaning companies, such as the team here at It’s Clean, think this is due to the new levels of expectation of customers who are desperate for their premises to be safe to re-open and to be maintained as open. As a result, the previously derided word ‘housekeeping’, once met with an instantaneous rolling of the eyes, has now taken on a renewed significance.


For a long time, cleaners have been the forgotten or unseen cog in the wheels of industry. Largely working out of hours in deserted buildings, they were deemed of secondary importance as a core function by many businesses, but as the second wave of the COVID-19 pandemic subsides and people prepare to return to work, hopefully for good, housekeeping is the new buzzword, and is seen as critical in maintaining public health in the UK.

A new appreciation of the cleaning industry

Whilst cleaners themselves may lend a cynical view of proceedings, given how housekeeping has been positioned in the list of priorities over the years, the new appreciation of the cleaning discipline is certainly welcomed by the professional cleaning industry.


Prior to the COVID-19 pandemic, cleaning was largely considered to be a convenience service, and whilst employers wanted and needed premises to be clean, it wasn’t critical to the functioning of the organisation. But now businesses face the threat of COVID-19 infection breakouts and premises being shut down again, and cleaners are now deemed to be “guardians of impeccable hygiene”, and new standards and protocols represent the difference between some organisations continuing to function, or not.


Ultimately, employers have a moral duty and employees need to feel safe and comfortable in returning to work and staying there, and many premises and procedures have had to be adapted and changed as a result of the COVID-19 threat. For cleaning companies this has required an element of re-training and researching of new materials and substances. 

New COVID-19 cleaning protocols 

At It’s Clean Ltd, we are commercial cleaning specialists covering Leeds, Harrogate and York and we have introduced new services such as fogging and touch point cleaning, specifically to combat the spread of the COVID-19 infection. Cleaners have also had to adapt to wearing additional PPE, and as a result are viewed now as more of a professional equal, when considered against other contractors an organisation might employ.


Naturally home working dramatically affected the professional cleaning sector, with man hours and volumes of work disappearing overnight, and continuing in some cases for a full 12 months. Some organisations have implemented bonus schemes and have paid overtime to fairly reflect the upheaval of new procedures and the importance of what is now a key function in an organisation.


Certainly, at It’s Clean we have seen this, and we can also report that work is slowly picking up as businesses prepare their premises for re-opening and put systems in place to ensure they stay open. This has involved a huge amount of cooperation between employers and cleaning contractors and certainly, there is a renewed gratitude for the critical service professional cleaning companies are providing, even if that has always been the case. For now, It’s Clean are available to discuss how intensive cleaning can assist your business in re-opening, and how our routine cleaning procedures can ensure your return to normal remains possible. Contact us for a free quote today or call It’s Clean Ltd on 01423 566785.

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At It’s Clean Ltd , we believe work should do more than fill your time — it should help you grow, feel supported, and build confidence every day. That’s why we’re excited to introduce Evotix Learn, our new digital learning platform designed to make training easier, more flexible, and more accessible for all our colleagues. Whether you’re working on-site, at home, or on the move, learning and development are now right at your fingertips. What This Means for Our Team Evotix Learn isn’t just a training tool — it’s part of how we add value to everyday working life at It’s Clean. With the new platform, colleagues can: Access training anytime, anywhere – Learning that fits around life, not the other way around Find everything in one place – Policies, procedures and helpful resources in a single hub Track personal progress – Clear visibility on what you’ve achieved and what’s next Use read-aloud support – Making learning more inclusive and accessible for everyone Stay connected – Company updates and news that keep every team member in the loop Supporting Growth, Confidence and Wellbeing We know many of our team members work independently across different locations. Evotix Learn helps us stay connected as one team while ensuring everyone has equal access to development opportunities. By making learning simpler and more inclusive, we’re supporting our colleagues to work safely, confidently, and consistently — while building skills that benefit them both at work and beyond. It’s one more way we’re committed to being an employer that truly supports its people, not just in their roles, but in their long-term growth. Building an Employer of Choice Investing in tools like Evotix Learn is part of our bigger commitment to creating a workplace where people feel valued, supported, and able to progress. Because at It’s Clean, we don’t just offer jobs — we offer opportunities to grow. If you’re looking to join a team that invests in your development and supports you every step of the way, we’d love to hear from you. Come and be part of a company that’s serious about helping its people succeed. Join our team
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